Food Retailer Empowers Workforce, Drives Business with Online Communication Tools

Kloud Case Study: Coles Supermarkets

Industry

Retail

Organisation size

100,000 employees

Solution

Kloud worked closely with Coles to deliver its first intranet platform via SharePoint Online and Microsoft Azure to enable employees access to everything associated with their career at Coles

Services

Development, Cloud Infrastructure

Customer Overview

Owned by Wesfarmers, Coles is a leading Australian food retailer. Approximately 100,000 Coles team members collectively service more than 19 million customer transactions each week.

Business Situation

Communications were a challenge for Coles with more than 80,000 team members in retail outlets lacking a corporate digital identity. Coles wanted a communications platform for team members to share expertise and drive innovation through an open and easy-to-use forum for idea sharing.

Paper-based communications compromised the efficiency of completing many HR administrative tasks. Team members had to phone or visit the HR office and fill out forms for common tasks, such as applying for transfer, submitting leave requests or generating payslips.

Coles’ strategy going forward was to create greater team engagement within Coles, increase team member satisfaction, and subsequently reduce employee turnover.

We are empowering our team members to share their expertise and serve our customers better with Office 365 and the mycoles portal. There’s a real opportunity for Coles to take sales to entirely new levels - Conrad Harvey, Chief Information Officer, Coles

Solution

The vision for mycoles.com.au was an attractive, easy-to-use employee-focused site, available anytime and anywhere via a web browser and Internet connection, which offers information and self-service tools for all Coles team members.

To deliver on this initiative, Kloud Solutions designed and implemented an innovative online portal for all Coles’ team members (more than 100,000 employees). The portal is built on SharePoint Online as the collaboration service and Microsoft Azure as the cloud platform. The portal features context-sensitive content and self-service tools for team members.

It is an engaging, attractive and employee-focused site, providing information and self-service tools for team members, and social tools to aid team building and increase team member engagement.

The objectives of mycoles is to engage with all team members and simplify their ‘Coles life’ by providing greater access to:

• Communication with all team members, and ultimately giving them a voice – making a team member’s contribution count
• Access operational tools (bank details, superannuation, payslips, rosters, payment summaries, team dress)
• Compelling and timely offers and deals
• Learn how to grow and advance their career within Coles

Benefits

Kloud’s deployment of the mycoles employee portal has help empower Coles team members across the country to connect and collaborate- spontaneously, anywhere (at work, home, or even the local café), anytime (24 hours per day, 7 days per week, 365 days per year), and on anything (a wide range of desktops, tablets, and mobile devices). This anywhere, anytime, on-anything access enables agility to a varied, distributed, and at times casual workforce.

The “Connected Team Member” initiative promotes team member collaboration, increases productivity and efficiency to create a greater sense of pride and affinity for the Coles brand and work environment. Coles anticipates that these self-service tools will save millions of dollars through productivity gains and unscheduled shift reductions.

Read the full case study.

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