Your unified communications platform provides a critical function to your business. Whether you’re using the complete spectrum of unified communications capabilities or only a few, we can offer a single support service for you. Kloud will support and manage all elements of your unified communications platform; including software, hardware and systems interoperability. Our services can provide level 1 services for your staff, or level 2 or 3 support services for your IT department or incumbent service provider. As a Microsoft Skype for Business Certified Support Partner, Kloud provides a complete support service for Skype for Business solutions.
Expert Skype for Business Experience
Technical Expertise: Our team consists of experienced enterprise consultants and engineers. They hold industry recognised status such as the Microsoft Skype for Business Certified Master certification.
7×24 Service Desk: We will provide you with the access to remote or on-site staff.
Proactive Services: Our cloud-based tools will monitor the availability of your unified communications platform so we can take action first. We also offer upgrade services, architectural services and cloud-integration services to extend your unified communications platform to the cloud.
Disaster Recovery and Failover Verifications: We architect your solution to be resilient and to meet your SLAs. To achieve this we proactively validate disaster recovery and site failover plans for readiness if a critical situation was to occur.
Complete Support Resolution: Kloud Skype for Business support covers issues support resolution across all Skype capabilities, whether it is a third party hardware supplier or assisting your network teams to define quality guarantees for voice.