Complete Support for Skype for Business

Service Overview

Your unified communications platform provides a critical function to your business. Whether you’re using the complete spectrum of unified communications capabilities or only a few, we can offer a single support service for you. Kloud will support and manage all elements of your unified communications platform; including software, hardware and systems interoperability. Our services can provide level 1 services for your staff, or level 2 or 3 support services for your IT department or incumbent service provider. As a Microsoft Skype for Business Certified Support Partner, Kloud provides a complete support service for Skype for Business solutions.

Expert Skype for Business Experience

Technical Expertise: Our team consists of experienced enterprise consultants and engineers. They hold industry recognised status such as the Microsoft Skype for Business Certified Master certification.

7×24 Service Desk: We will provide you with the access to remote or on-site staff.

Proactive Services: Our cloud-based tools will monitor the availability of your unified communications platform so we can take action first. We also offer upgrade services, architectural services and cloud-integration services to extend your unified communications platform to the cloud.

Disaster Recovery and Failover Verifications: We architect your solution to be resilient and to meet your SLAs. To achieve this we proactively validate disaster recovery and site failover plans for readiness if a critical situation was to occur.

Complete Support Resolution: Kloud Skype for Business support covers issues support resolution across all Skype capabilities, whether it is a third party hardware supplier or assisting your network teams to define quality guarantees for voice.

Contact us today for more information on our Complete Skype for Business support offerings.

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